FEDEX OFFICE

LEAD CONSULTANT | FEBRUARY 2010 - February 2012

The Lead Consultant is knowledgeable in all areas of the Center’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.  The Lead Consultant’s  time will be spent taking customer orders; coordinating center activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders;  operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

RESPONSIBILITIES

 

 

  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

  • Manages production flow to ensure all production orders are done right and on time

  • Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs

  • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management

  • Sets up complex orders and performs multiple tasks at the same time

  • Responsible for ensuring quality during and after production process

  • Ensures communication among shifts

  • Coordinates pick-up and delivery of customer orders

  • May provide leadership to team members on an assigned shift

  • Assists in the training of center team members

  • Collates, sorts and organizes customer orders

  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

  • Follows instructions of supervisors and assists other team members in performing center functions

  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

  • Secondary responsibility for coordination of all shipping related services and activities, to include:

  • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services

  • Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies

  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

  • All other duties as needed or required

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

Email  |  (734) 276-8482